SonEtch

Terms of Service

Last updated 13 September 2026

Please read these terms before using SonEtch (the “Service”), including the mobile app, the dashboard at https://sonetch.scalerworks.com, and related transcription features. By creating an account or using the Service, you agree to these terms. If you do not agree, do not use the Service.

SonEtch is provided by ScalerWorks. Questions: support@scalerworks.com.

1. The Service

The Service lets you capture voice notes, request automated transcription using artificial intelligence (including Whisper), generate related bookmarks, and manage jobs and credits. The Service is provided on an “as is” and “as available” basis.

2. AI transcription accuracy

We do not guarantee that transcriptions will be accurate, complete, or error-free. Accuracy can vary with audio quality, background noise, accents, specialised vocabulary, overlapping speech, and file format.

You are responsible for reviewing and correcting transcripts. Do not rely on automated transcription alone for legal, medical, or other high-stakes use without independent verification. We are not liable for errors in transcripts or for decisions you make based on them.

3. Credits and payment

  • Transcription and some related features use credits. Credits are deducted when a job completes, regardless of transcript quality.
  • You may buy credits through the dashboard. Purchases are final and non-refundable except where the law requires otherwise.
  • Credits have no cash value and cannot be exchanged for money. Unused credits are not refunded if the Service is discontinued, or if your account is closed.
  • We may change credit pricing or expiry with reasonable notice.

4. Availability

We do not guarantee uninterrupted or error-free service. The Service may be down for maintenance, faults, updates, or events outside our control. We may change, suspend, or discontinue the Service. We are not obliged to keep it available indefinitely, to give advance notice, or to help you migrate data.

5. Storage

Audio and transcripts may be stored temporarily to process and deliver results. We do not guarantee permanent storage. Keep your own copies of anything important. Local recordings on your device remain your responsibility to back up or delete.

6. Acceptable use

You must not use the Service to process content that:

  • is illegal or that you do not have the right to record or upload;
  • infringes intellectual property or privacy rights;
  • is harassing, defamatory, or otherwise abusive;
  • contains malware or attempts to disrupt the Service.

You must not reverse engineer the Service, share your account, or use automated access without permission. We may suspend or terminate accounts that breach these terms.

7. Your content

You retain ownership of audio and other content you submit. You grant us a licence to process and store that content only to provide the Service. Transcripts are provided for your use; the underlying technology remains ours.

8. Accounts

You must sign in with a Google account you are authorised to use. You are responsible for activity on that account. You may close your account at any time using the deletion request at https://sonetch.scalerworks.com/account-deletion-request or by contacting support. Upon termination, access ends, unused credits are forfeited, and data is deleted in line with the Privacy Policy.

9. Privacy

We process personal data as described in the Privacy Policy. We implement security measures but cannot guarantee that the Service is free of vulnerabilities.

10. File limits

Accepted audio formats and size limits may change. Files that exceed current limits (including a typical maximum around 100MB) may be rejected. Processing time is not guaranteed.

11. Liability

To the maximum extent permitted by law, the Service is provided without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement. ScalerWorks is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or use.

Our total liability for claims relating to the Service will not exceed the amount you paid for credits in the twelve months before the claim, or one hundred pounds (£100), whichever is greater. Nothing in these terms limits liability that cannot be limited under English law, including for death or personal injury caused by negligence or for fraud.

12. Indemnity

You will indemnify ScalerWorks and its officers and agents against claims arising from your use of the Service, your content, or your breach of these terms.

13. Changes

We may change these terms. Material changes will be posted on the Service or otherwise reasonably notified. Continued use after a change means you accept the new terms.

14. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, without affecting any mandatory consumer protections that apply where you live.

15. Contact

ScalerWorks
support@scalerworks.com